FAQs

How can I contact LustyCart?

You can contact us by sending us an email at info@lustycart.com where our customer service team will be happy to help you with whatever you need!

Do you ship worldwide?

We ship to all countries.

 Can I change or cancel my order?

As we aim to process orders as fast as possible, you must request any changes/cancellations within 12 hours of ordering. All requests after this time will be denied. Your order can be returned for a full refund after it is received.

What payment methods do you accept?

We accept all major credit cards (VISA, MasterCard, AMEX) and PayPal payments.

When will my order be processed?

All orders are handled and sent out from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 1-3 business days from the order date and delivery will begin the next day after the processing day. Please note that we do not ship on the weekends.

How long will it take to receive my order?

Orders take 7 - 14 business days to be delivered

What if I don't receive my order?

If you don't receive your order within 30 days after shipping, you are eligible for a full refund.

 

What shall I do if something goes wrong?

LustyCart have a team of customer service specialists working 24/7 to provide support.

Please include a brief description of your problem along with an order number + name. Contact info@lustycart.com

We have an average response time of 12 hours, please only send one support ticket as repeatedly opening tickets will delay our response time to your tickets.

If you'd like to add more information to a response you can reply directly to the email you have sent and this will not open another ticket.

 

Will I be charged with customs and taxes?

The prices displayed on our site are tax-free in British Pounds Sterling, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to it's final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of any additional charges that may have been incurred, please contact your local customs office.

Is COVID-19 affecting deliveries?

We are operating without delay. Every item that leaves our fulfilment centre has been sanitised, ensuring no cross contamination. Safety of our staff and customer is crucial.